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    CompTIA A+ Certification Prerequisites
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    This course has been designed for people with all levels of computer support experience.

A+ Certification is the computer industry recognized credential that certifies the competency of PC Service Specialists. It is sponsored by CompTIA - the Computing Technology Industry Association, and tests are administered by VUE/Pearson. This certification program is backed by over 50 Major computer hardware and software manufacturers, vendors, distributors, resellers, and publications. Certification provides a wealth of benefits to any person seeking a job in the computer industry! Your successful computer career can start with this one course, or it can serve as proof of your computer hardware and operating system knowledge as a professional already in your field.

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CompTIA A+ Essentials measures the necessary competencies of an entry-level IT professional. It tests for the fundamentals of computer technology, networking and security, as well as the communication skills and professionalism now required of all entry-level IT professionals. This course was produced based on courseware for CompTIA A+ Essentials, exam code 220-801. 


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Lesson 01 - Hardware Fundamentals

Topic A: Computer System Components
 Common Computer Components
 Live Demo - Outside of the Computer
 Live Demo - Inside of the Computer
 The Motherboard
 The CPU
 Memory
 The System Bus
 Live Demo - Bus Slots
 Topic B: Storage Devices
 Storage Devices
 Power Supplies
 Cooling Systems
 Expansion Cards
 Riser Cards
 Live Demo - Riser Card
 Firmware
 The System BIOS
 The POST
 Floppy Drives
 Hard Drives
 Types of Hard Drives
 Live Demo - Drive Identification
 Optical Disks
 Optical Drives
 Live Demo - Optical Drive Connections
 Tape Drives
 Solid State Storage
 Types of Solid State Storage
 Topic C: Device Connections and Interfaces
 Ports
 Computer Connections
 Serial Connections
 Live Demo - Serial Connectors
 Parallel Connections
 USB Connections
 Live Demo - USB Connectors
 IEEE 1394 and FireWire Connections
 Live Demo - FireWire Cable
 SCSI Connections
 PATA Connections
 SATA Connections
 Live Demo - SATA Cable
 Display Cable and Connector Types
 Audio/Video Connections
 Comparing Analog and Digital Video
 Live Demo - Identifying Video Adapter Types
 Wireless Device Connections
 Lesson 01 Review

Lesson 02 - Operating System Fundamentals

Topic A: Personal Computer Operating Systems
 Microsoft Windows
 Microsoft Windows Features
 Microsoft Windows 7 Versions
 Microsoft Windows Vista Versions
 Microsoft Windows XP Versions
 Other Operating Systems
 Topic B: Windows Control Panel Utilities
 The Control Panel
 Internet Options
 Display
 User Accounts
 Folder Options
 System
 Action Center
 Windows Firewall
 Power Options
 Windows XP Control Panel Utilities
 Windows Vista Control Panel Utilities
 Windows 7 Control Panel Utilities
 Demo - Exploring the Windows 7 Control Panel
 Topic C: Command Line Tools
 The Command Prompt
 Operating System Command Line Tools
 Networking Command Line Tools
 The Recovery Console
 WinRE
 Topic D: Windows Operating System Tools
 Types of User Accounts
 User Account Control
 Group Accounts
 System Files and Folders
 Windows Explorer
 Computer/My Computer
 File Extensions
 Demo - Viewing File Extensions
 File Attributes
 Windows File System Types
 Permissions
 NTFS File Permissions
 NTFS Folder Permissions
 Demo - Exploring NTFS Permissions
 Shared Files and Folders
 Share Permissions
 NTFS vs. Share Permissions
 Permissions Considerations
 User Authentication
 Topic E: Windows Operating System Tools
 Administrative Tools
 Demo - Exploring Administrative Tools
 Local Users and Groups
 Device Manager
 Demo - Using Computer Management and Device Manager
 Task Manager
 Demo - Using Task Manager
 Disk Management
 Migration Tools
 The Registry
 Registry Subtrees
 Run Line Utilities
 MSConfig
 Demo - Exploring System Configuration Settings and Information
 Lesson 02 Review

Lesson 03 - PC Technician Professional Best Practices

Topic A: Basic Maintenance Tools and Techniques
 Types of Hardware Toolkits
 Live Demo - Identifying Common Toolkit Components
 Software Diagnostic Tools
 Hard Drive Self-Tests
 Software Diagnostic Tests
 Computer Component Maintenance Techniques
 Cleaning Compounds and Materials
 Live Demo – Maintenance
 Documentation and Resources
 Compliance and Government Regulations
 Topic B: Electrical Safety
 Static Electricity
 ESD
 ESD Prevention Techniques
 Live Demo – ESD
 EMI
 EMI Prevention Techniques
 An ESD Toolkit
 Electrical Hazards
 Electrical Safety Precautions
 Topic C: Environmental Safety and Materials Handling
 Environmental Considerations and Controls
 Workplace Safety Issues
 Environmental Safety Best Practices
 General Power Issues
 Power Protection Systems
 Liquid Hazards
 Chemical Hazards
 MSDS Documents
 Incident Reports
 Hazardous Material Disposal Procedures
 Topic D: Professionalism and Communication
 Communication Skills
 AUP
 Professional Conduct
 Prohibited Content
 Best Practices Related to Prohibited Content or Activity
 Computer Forensics
 Lesson 03 Review

Lesson 04 - Peripheral Components

Topic A: Install and Configure Display Devices
 Display Device Types
 Display Device Settings and Features
 Device Drivers
 Display Device Selection Tips
 Display Device Installation Considerations
 Demo - Configuring Display Devices
 Topic B: Install and Configure Input Devices
 Standard Input Device Types
 Biometric Input Device Types
 Specialized Input Device Types
 KVM Switches
 Input Device Selection Tips
 Input Device Installation Considerations
 Demo - Configuring Input Devices
 Topic C: Install and Configure Expansion Cards
 Expansion Card Types
 Card Selection Tips
 Card Installation Considerations
 Expansion Card Configuration
 Topic D: Install and Configure Multimedia Devices
 Multimedia Devices
 Common Multimedia Devices
 Multimedia Device Selection Tips
 Multimedia Device Installation Considerations
 Multimedia Device Configuration
 Lesson 04 Review

Lesson 05 - Managing System Components

Topic A: Motherboards
 Motherboard Sizes/Form Factors
 Expansion Slots
 RAM Slots
 Integrated I/O Port Types
 Chipsets
 CMOS Battery
 Live Demo - Replacing CMOS Battery
 Jumpers and DIP Switches
 Front Panel Connectors
 Fan Connectors
 Live Demo - Cooling Fins and a Fan
 Live Demo - Processor Fan
 Bus Speeds
 Motherboard Power Connectors
 Live Demo - Motherboard Power Connectors
 Motherboard Selection Tips
 Motherboard Installation Considerations
 Live Demo – Motherboard
 Topic B: CPUs and Cooling Systems
 CPU Sockets
 Intel CPU Socket Types
 AMD CPU Socket Types
 Cache
 CPU Operational Characteristics
 CPU Selection Factors
 Cooling System Types
 Cooling System Selection Factors
 Live Demo - Cooling Method
 Topic C: Select and Install Power Supplies
 Power Supply Specifications
 Power Supply Connections
 Live Demo - Peripheral Power Connector
 Power Supply Safety Recommendations
 Selecting the Right Power Supply
 Live Demo - Modern Power Supply
 Live Demo - Legacy Power Supply
 Topic D: RAM Types and Features
 RAM Modules
 Single-Sided and Double-Sided Memory
 RAM Configurations
 Types of RAM
 ECC
 Parity
 RAM Characteristics
 Topic E: Install and Configure Storage Devices
 Media Capacity
 RAID Standards
 Common RAID Types
 Internal Storage Device Considerations
 External Storage Device Considerations
 Demo - Installing an Internal Storage Device
 Topic F: Configure the System BIOS
 BIOS Memory
 BIOS Components
 Firmware Upgrades
 BIOS Configuration Options
 BIOS Diagnostics
 BIOS Monitoring Capabilities
 Lesson 05 Review

Lesson 06 - Installing and Configuring Operating Systems

Topic A: Implement Virtualization
 What is Virtualization?
 Types of Virtualization
 Components of a Virtual Environment
 Virtual Desktop Infrastructure
 Virtualization Requirements
 Windows Client Virtualization Solutions
 Demo - Creating a VM on Windows 7
 Topic B: Install Microsoft Windows
 Windows System Requirements
 Hardware Compatibility
 Boot Methods
 Imaging
 Installation Types
 Third Party Drivers
 Partitioning
 Partitioning Types
 Volumes
 Partitioning and File System Types
 Workgroups
 Homegroups
 Domains
 Customizing System Options
 Updates
 Factory Recovery Partition
 Microsoft Product Activation
 Demo - Installing Microsoft Windows
 Topic C: Windows Upgrades
 In-Place Upgrades
 Supported Upgrade Paths
 Compatibility Tools
 Topic D: Windows Preventive Maintenance
 Data Backup and Restoration
 Maintenance Tools
 Scheduling Tasks
 Patch Management
 Managing Updates
 Demo - Performing Preventive Maintenance
 Lesson 06 Review
 

Lesson 07 - Customized Client Environments

Topic A: Standard Clients
 What is a Standard Client?
 Client Requirements
 Virtualization Workstation
 Virtualization Workstation Requirements
 Topic B: Custom Client Environments
 Media Design Workstations
 Media Design Workstation Requirements
 Audio/Video Editing Workstations
 Audio/Video Editing Hardware Requirements
 Gaming PCs
 Gaming PC Requirements
 Home Theater PC
 Home Theater PC Requirements
 Home Server PC
 Home Server Requirements
 Lesson 07 Review

Lesson 08 - Networking Technologies

Topic A: Physical Network Connections
 Networks
 Network Models
 Network Interface Card Characteristics
 Twisted Pair Cables
 Types of Twisted Pair Cable
 PVC Cable and Plenum Cabling
 Twisted Pair Connectors
 Coaxial Cables
 Coaxial Cable and Connector Types
 Live Demo - Coax and Coax Networks
 Fiber Optic Cables
 Fiber Optic Cable Types
 Fiber Optic Connector Types
 Wireless Connections
 Additional Network Connection Methods
 Topic B: TCP/IP
 TCP/IP
 IPv4 Addresses
 Subnet Masks
 Gateways
 IP Address Classes
 IPv6 Addresses
 The IPv6 Address Format
 IPv4 vs. IPv6
 Addressing Schemes
 Static vs. Dynamic Addressing
 DHCP
 DNS
 Client-Side DNS
 Demo - Identifying Your Computer's TCP/IP Information
 Topic C: Network Connectivity
 LANs
 WANs
 PANs
 MANs
 VPNs
 Ethernet
 Network Topologies
 Network Device Types and Features
 ISPs
 Broadband Communications
 Internet Connection Types and Features
 Topic D: Ports and Protocols
 Ports
 TCP vs. UDP
 Port Ranges
 Common Ports
 LDAP
 SNMP
 SSH
 SFTP
 SMB
 Topic E: Set Up and Configure Windows Networking
 Directory Services
 Windows Networking Options
 Demo - Joining a Computer to a Domain
 Network Shares
 Demo - Creating a Network Share
 Network Connection Types
 Proxy Settings
 Remote Desktop
 Network Location Settings
 Firewall Settings
 Alternative IP Address Configuration Methods
 Network Card Properties
 Live Demo - Network Cards and Cables
 Topic F: Networking Tools
 Cable Testers
 Crimpers
 Multimeter
 Toner Probe
 Loopback Plug
 Punch Down Tool
 Networking Utilities
 Demo - Identifying Networking Tools
 Lesson 08 Review

Lesson 09 - Installing, Configuring, and Maintaining SOHO Networks

Topic A: Install and Configure SOHO Networks
 SOHO Networks
 Firewalls and SOHO Networks
 DMZs
 NAT Implementations
 WPS
 Basic QoS
 802.11 Wireless Standards
 WAPs
 SSID
 Encryption
 Wireless Encryption Types
 Router Settings and Configurations
 Live Demo - Configure Router
 Topic B: SOHO Network Security
 Common SOHO Security Methods
 Wireless Security
 SOHO Wireless Security Methods
 Wireless Client Configuration Options
 Lesson 09 Review

Lesson 10 - Supporting Laptops

Topic A: Laptop Hardware and Components
 Laptops
 Laptop Hardware Components
 Types of Laptop Displays
 Laptop Display Components
 Internal Laptop Components
 Laptop Expansion Options
 Special Function Keys
 Laptop Docking Solutions
 Laptop Locks
 Laptop Power Supplies and Batteries
 Demo - Power Options
 Auto-Switching and Fixed Input Power Supplies
 Laptop Cooling Considerations
 Topic B: Install and Configure Laptop Hardware Components
 General Laptop Support Guidelines
 Live Demo - Inside of Laptop
 Lesson 10 Review

Lesson 11 - Mobile Computing

Topic A: Mobile Device Technologies
 What is Mobile Technology?
 Mobile Operating Systems
 Smartphones
 Tablet PCs
 Tablets vs. Laptops
 Mobile Device Features
 Topic B: Configure Mobile Devices
 Mobile Security
 Mobile Device Security Techniques
 Network Configuration Settings
 Bluetooth Configuration Methods
 The Bluetooth Pairing Process
 Data Synchronization
 Synchronization Requirements
 Email Configuration Methods
 Email Server and Configuration Settings
 Lesson 11 Review

Lesson 12 - Supporting Printers

Topic A: Printer Technologies
 Printers
 An MFD
 Laser Printers
 The Laser Print Process
 Inkjet Printers
 The Inkjet Print Process
 Duplexing
 Thermal Printers
 Thermal Print Processes
 Impact Printers
 The Impact Print Process
 Topic B: Install, Configure, and Maintain Printers
 Technical Printer Components
 Printer Supplies and Media
 Printer Driver Types
 Printer Driver Compatibility
 Local and Network-Based Printers
 Print Device Sharing
 Printer Configuration Options
 Printer Maintenance
 Live Demo - Printers
 Demo - Installing a Local Printer
 Lesson 12 Review

Lesson 13 – Security

Topic A: Security Fundamentals
 Corporate Security Policies
 Security Incident Reports
 The Principle of Least Privilege
 Strong Passwords
 User Education
 Common User Security Practices
 Authentication Methods
 Topic B: Security Threats and Vulnerabilities
 Malware
 Types of Malware
 Social Engineering
 Physical Security Threats and Vulnerabilities
 Common Wireless Security Threats
 Topic C: Security Protection Measures
 Physical Security
 Physical Security Measures
 Digital Security
 Antivirus Software
 Anti-Spyware Software
 Firewalls
 Social Engineering Prevention Techniques
 Hard Drive Sanitation
 Formatting Hard Drives for Disposal
 Physical Destruction Methods for Computer Media
 Topic D: Workstation Security
 Windows Security Policies
 Windows Firewall
 Software Firewall Configuration Settings
 Workstation Security Best Practices
 Demo - Securing a Workstation
 Lesson 13 Review

Lesson 14 - Troubleshooting Hardware Components

Topic A: Troubleshooting Theory
 Troubleshooting Theory
 Troubleshooting Models
 Troubleshooting Template Forms
 Topic B: Troubleshoot Video and Display Devices
 Common Video and Display Issues
 Topic C: Troubleshoot Hard Drives and RAID Arrays
 Drive and Array Troubleshooting Tools
 Common Hard Drive Symptoms
 Common RAID Array Issues
 SATA Troubleshooting Tips
 PATA Troubleshooting Tips
 SCSI Troubleshooting Tips
 Topic D: Troubleshoot System Components
 Common System Troubleshooting Tools
 Common CPU Issues
 Common Cooling System Issues
 Common Motherboard Issues
 Repair vs. Replace
 Common RAM Issues
 Common External Power Source Problems
 Common Power Supply Problems
 Power Supply Troubleshooting Considerations
 Topic E: Troubleshoot Laptops
 Maintenance and Handling Techniques
 Operating Environment Best Practices
 General Laptop Issues
 Common Laptop Keypad Issues
 Common Wireless Connectivity Issues
 Laptop Disassembly Best Practices
 Topic F: Troubleshoot Printers
 Common Printer Troubleshooting Tools
 Printer Software Tools
 Common Printer Symptoms
 Lesson 14 Review

Lesson 15 - Troubleshooting System-Wide Issues

Topic A: Troubleshoot Operating Systems
 Operating System Troubleshooting Tools
 BSOD
 System Lockup Errors
 Input/Output Device Issues
 Application Errors
 Boot Issues
 Common Operating System Symptoms
 Error and Warning Messages in Event Viewer
 Registry Error Messages
 Demo - Troubleshooting a Remote Computer with Remote Desktop
 Topic B: Troubleshoot Wired and Wireless Networks
 Common Network Issues
 Network Troubleshooting Utilities
 Network Troubleshooting Tools
 Demo - Troubleshooting Network Issues
 Topic C: Troubleshoot Common Security Issues
 Common Security Issues
 Malware Removal Process
 Malware Removal Best Practices
 Security Troubleshooting Tools
 Lesson 15 Review
 Course Closure


 

Taught by world famous instructors!
Kenneth Mayer - Microsoft Certified Trainer (CCSI, MCT, CCNP, CCDA)
and
Sandra Batakis - A+ Trainer, MCT, MCSE, CIW




>

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LinkAge Consulting 06/2014                               
 

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