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CCNA Voice Training Cisco Exam (640-461) - Introducing Cisco Voice and Unified Communications Administration
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Cisco VOIP Training Online Voice over IP.

Our Cisco CCNA training program strictly follows 
Cisco's Official training curriculums.

 

What is the Cisco CCNA Voice Certification?
The Cisco Certified Network Associate Voice (CCNA Voice) validates associate -level knowledge and skills required to administer a voice network. The Cisco® CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

The Introducing Cisco Voice and Unified Communications Administration (ICOMM v8.0) 640-461 exam is associated with the CCNA Voice certification. This exam tests a candidate's knowledge of the architecture, components, functionalities, and features of Cisco Unified Communications solutions. It also tests the knowledge needed to perform tasks such as system monitoring, moves, additions and changes on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. Candidates can prepare for this exam by taking the Introducing Cisco Voice and Unified Communications Administration (ICOMM v8.0) 640-461 training course as shown on this page.

 

SALARY INCREASE
A study conducted by Fairfield Research and Certification Magazine shows that getting certified can lead to a 12% increase in salary or close to a $6,000 raise!

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Our Cisco VOIP training program strictly follows the Cisco's Official training curriculums.

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Prequisites
Generally the student should have a basic understanding of networking concepts or have taken Network+ Certification Training.

 

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This Cisco Training Package for CCNA Voice Covers the Complete
NEW CCNA 640-461 Course:

    CCNA Training Course

     
    Course Introduction
    Module 01 - Overview of Cisco Unified Communications Solutions
    Cisco Unified Communications Manager Express Overview
     Cisco Unified Communications Manager Express Supported Platforms
     Cisco Unified Communications Manager Express Data Streams
     Cisco Unified Communications Manager Express Key Features
     Cisco Unity Express Overview
     Cisco Unity Express Modules
     Cisco Unity Express Data Streams
     Cisco Unified Communications Manager Overview
     Cisco Unified Communications Manager Hardware Requirements
     Overview of Cisco Unified Computing System Solution
     Cisco Unified Communications Manager High Availability
     Database Replication and User-Facing Features
     Intracluster Communication
     Cisco Unified Communications Manager Data Streams
     Cisco Unified Communications Manager Key Features
     Cisco Unity Connection Overview
     Cisco Voice Messaging Systems Overview
     Cisco Unity Connection Architecture
     Cisco Unity Connection High Availability
     Cisco Unified Presence Overview
     Cisco Unified Personal Communicator Overview
     Cisco Unified Presence Deployment
     Summary
     Understanding the Characteristics of Cisco Unified Communications Solutions
     Traditional Voice Networks
     Analog Circuits
     Digital Circuits
     Converged Voice Networks
     VoIP Provider Connect
     VoIP Protocols
     Digital Signaling Processors
     Voice Codecs
     RTP and RTCP
     Packet Requirements
     Advantages and Drawbacks of Packet-Oriented Networks
     QoS Recommendations
     Link Fragmentation and Interleaving
     Compression Methods
     Quality of Service Models
     Quality of Service Mechanisms
     Applying Quality of Service to Input and Output Interfaces
     Queuing Algorithms
     Summary
     Module 1 Review

    Module 02 - Overview of Administrator and End-User Interfaces
    Understanding Administrator Interfaces
     Cisco Unified Communications Manager Web Interface
     Cisco Unified Communications Manager Serviceability
     Cisco Unified Communications Manager Services
     Cisco Unified Communications Manager Operating System
     Disaster Recovery System
     Cisco Unified Reporting
     Access the CLI
     User Management: Roles
     Custom Roles
     User Management: Group
     Design Example with Default Roles
     Design Example with Custom Roles
     Access the Web Interface
     Cisco Unity Connection Serviceability
     Access the Web Interface 2
     Cisco Unified Presence Serviceability
     Access the Web Interface 3
     Access the CLI 2
     Cisco Configuration Professional
     Access the Web Interface 4
     Access the Command Line Interface
     Configuring Cisco Unity Express with Cisco Configuration Professional
     Comparing the Interfaces
     Lab 1 - Task 1: Exploring Administrator Interfaces
     Lab 1 - Task 2: Create a Personalized App. User and Verify Role Privileges for App. User Web Pages
     Lab 1 - Task 3: Check System Information
     Lab 1 - Task 4: Add a New Cisco Unified IP Phone
     Lab 1 - Task 5: Modify Service Parameters
     Lab 1 - Task 7: Enable Services on Cisco Unified Presence
     Lab 1 - Task 8: Create the Presence Gateway for CUCM in Cisco Unified Presence
     Lab 1 - Task 9: Enable Synchronization of End Users for Cisco Unified Presence
     Lab 1 - Task 10: Start a Service on Cisco Unity Connection
     Lab 1 - Task 11: Verify SCCP Integration on Cisco Unity Connection
     Summary
     Understanding End-User Interfaces
     Configure End Users to Access User Website
     Customize User Website Permissions
     Customize CCMUser Enterprise Parameters
     End-User LDAP Authentication
     Device Settings
     User Settings
     Directory and Fast Dial
     Cisco Unified Communications Manager Express End-User Interfaces
     End-User Web Interface
     Enable Web Access for End Users
     Cisco Unity Express End-User Interfaces
     Telephone User Interface
     Cisco VoiceView Express
     Authentication and Synchronization
     Administrator Enabled User Login
     Cisco Unity Connection Assistant
     Cisco Unity Connection Inbox
     Personal Call Transfer Rules
     Telephone User Interface 2
     Cisco Visual Voicemail
     Cisco Unified Presence End-User Interfaces
     End-User Authentication
     Preferences
     Contacts and Privacy Policies
     IPPM Broadcast and Response Messages
     Lab 2 - Task 1: Create an End User in Cisco Unified Communications Manager
     Lab 2 - Task 2: Set Enterprise Parameters and Configure End User Settings
     Lab 2 - Task 3: Configure WebDialer for End Users
     Lab 2 - Task 4: Configure Voice-Mail Users in Cisco Unity Connection
     Lab 2 - Task 5: Create End Users in Cisco Unified Communications Manager Express
     Summary
     Module 2 Review

    Module 03 - Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
    Understanding Call Flows and Call Legs
     SCCP Call Flow with DNS
     SCCP Call Flow without DNS
     Centralized Remote Branch Call Flow
     Centralized Architecture PSTN Backup Call Flow
     Centralized Architecture PSTN Backup Considerations
     Distributed Architecture Call Flow
     Distributed Architecture Considerations
     Distributed Architecture PSTN Backup Call Flow
     PSTN Backup Path Selection
     AAR Call Flow
     AAR Characteristics
     Cisco Unified Communications Manager Express Call Flow
     Cisco Unified Communications Manager Express Call Legs
     POTS Dial Peers
     VoIP Dial Peers
     Matching Inbound Dial Peers
     Default Incoming VoIP Dial Peer
     Matching Outbound Dial Peers
     Influencing Outgoing Call Behavior
     Summary
     Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager
     Class of Service
     Call Privileges Requirement Example
     CoS Planning
     CoS Configuration Elements
     Partitions
     Calling Search Spaces
     Partition "None" and CSS "None"
     CSS Partition Order Relevance
     Example of Basic Partitions CSSs
     Example with IP Phone Line and Device CSSs
     CoS Sample Scenario
     Call Routing Types
     Call Routing Table Entries
     Sources of Call Routing Requests
     Cisco Unified Communications Manager Call Routing Logic
     Addressing Method
     User Input on SCCP Phones
     Digit-by-Digit Analysis
     Cisco Unified Communications Manager Path Selection Configuration Elements
     Local Route Group Configuration
     Hunt Group Overview
     Hunt Pilots
     Hunt Lists
     Line Groups
     Line Group Distribution Algorithms
     Call Admission Control
     Location Characteristics
     Regions
     Defining Regions
     CAC Types
     Lab 1 - Task 1: Discover the Cisco Unified Communications Manager CoS Implementation
     Lab 1 - Task 2: Discover the Cisco Unified Communications Manager Call Routing Implementation
     Lab 1 - Task 3: Discover the Inbound Cisco Unified Communications Manager COR Implementation
     Summary
     Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Express
     Class of Restriction
     COR Behavior
     Default COR Behavior
     COR Solution Example
     Feature Comparison
     Call Routing Overview
     Call Routing Backup
     Trunk Groups
     Ephone Hunt Group Overview
     Ephone Hunt Group Default Behavior
     Basic Automatic Call Distribution
     Typical Call Using B-ACD
     Lab 2 - Task 1: Discover the Cisco Unified Communications Manager Express COR Implementation
     Summary
     Module 3 Review
    Module 4 - Endpoint and End User Administration
    Understanding Endpoint Characteristics and Configuration Requirements
     Network Components
     Network Time Protocol
     Special Functions Used by Cisco IP Phones
     IP Phone Registration
     Cisco SCCP IP Phone Startup Process
     VLAN Discovery Process
     IP Phone DHCP Configuration
     DHCP Server Feature Support Overview
     TFTP Device Configuration XML File
     IP Phone Registration 2
     Cisco SIP Phone Startup Process
     Cisco Unified Communications Manager Network Configuration
     Service Activation
     DHCP Server
     DHCP on Cisco Unified Communications Manager Express
     IP Phone Configuration Requirements
     Cisco Unified Communications Manager Group
     Device Defaults and Profiles
     Device Pools
     Templates
     IP Phone Configuration
     Adding IP Phones
     Software Configuration Elements
     Summary
     Understanding Endpoint Implementation Options
     Endpoint Basic Configuration Elements
     Phone NTP Reference
     Date/Time Group Configuration
     Cisco Unified Communications Manager Group
     Regions Configuration
     Locations Configuration
     Device Pools Configuration
     Device Settings Configuration
     Device Defaults Configuration
     Phone Button Template Configuration
     Softkey Template Configuration
     Common Phone Profile Configuration
     Configuration Methods and Tools
     Autoregistration
     Configuring Autoregistration
     Assigning the Default Autoregistration Protocol
     Cisco Unified Communications Manager Group Configuration
     Cisco Unified Communications Manager Configuration
     Manual Cisco IP Phone Configuration
     Add the IP Phone
     Configure SCCP IP Phone Settings
     Directory Number Configuration
     Apply the Configuration
     Cisco Unified Communications Manager BAT
     Cisco Unified Communications Manager BAT Components
     BAT.xlt File
     Bulk Provisioning Service
     Cisco Unified Communications Manager BAT Templates
     Adding Phones
     Export Utility
     Getting Started with Cisco Configuration Professional
     Cisco Configuration Professional Community
     Adding Devices to Communities
     Device Discovery
     Initial Configuration
     Configure Menu
     Telephony Settings
     Phone Firmware
     Adding Extensions
     Adding IP Phones
     Adding Users
     Associate Users with Phones and Extensions
     View Menu
     Configuration Tool Comparison
     Lab 1 - Task 1: Verify Endpoint Basic Configuration Elements in CUCM
     Lab 1 - Task 2: Add a New Phone in Cisco Unified Communications Manager Using Autoregistration
     Lab 1 - Task 3: Add a New Phone in CUCM Using the CUCM BAT
     Summary
     Understanding End-User Characteristics and Configuration Requirements
     User Accounts
     Credential Policy
     Passwords
     PIN
     Features Interacting with User Accounts
     Types of User Accounts
     Data Associated with User Accounts
     User Locale
     Device Association
     User Access Levels
     User Locale 2
     Summary
     Understanding End-User Implementation Options
     Cisco Unified Communications Manager User Management Options
     End Users
     Manual End User Configuration Page
     LDAP
     Cisco Unified Communications Manager LDAP Support
     LDAP Integration: Synchronization
     LDAP Synchronization
     LDAP Integration: Authentication
     LDAP Authentication
     End-User Data Storage Locations
     LDAP Integration Considerations
     LDAP Attributes Mapping
     LDAP Synchronization: Data Attributes Imported
     Synchronization Agreements
     User Search Bases
     Synchronization Mechanism
     LDAP Custom Filter
     LDAP Synchronization Configuration Procedure
     Activate Cisco DirSync Service
     LDAP System Configuration
     Configuring LDAP Directory
     LDAP Synchronization Verification
     LDAP Synchronization User Attributes
     LDAP Authentication Configuration
     LDAP Authentication Verification
     LDAP Custom Filter 2
     LDAP Custom Filter Verification
     Cisco Configuration Professional
     User Directory
     Lab 2 - Task 1: Configure End Users in CUCM by Configuring New Users in MS AD for End User Synchronization
     Lab 2 - Task 2: Change User Settings in Cisco Unified Communications Manager
     Summary
     Module 4 Review

    Module 5 - Enablement of End User Telephony and Mobility Features
    Understanding Telephony Features
     Cisco Extension Mobility
     Cisco Extension Mobility Login Process
     Cisco Extension Mobility Default Device Profile
     Call Forward Options
     Shared Lines
     Shared Lines with Barge and Privacy
     Call Pickup
     Directed and Group Call Pickup
     Other Group Pickup
     Call Hunting Components
     Call Hunting with Personal Preferences
     Call Park
     Intercom
     Intercom with Connected Line State
     Intercom Architecture
     Cisco Unified Communications Manager Presence Characteristics
     Presence Status on IP Phones
     BLF Call Pickup
     Limiting Presence Visibility
     Subscribe CSS
     Presence Groups
     Cisco Extension Mobility 2
     Call Forward
     Night Service
     Paging
     Shared Ephone-dn
     Call Pickup Groups
     Intercom 2
     Summary
     Enabling Telephony Features
     Cisco Extension Mobility Configuration Checklist
     Step 1: Activate the Cisco Extension Mobility Service
     Step 2: Set Cisco Extension Mobility Service Parameters
     Step 3: Add the Cisco Extension Mobility Phone Service
     Step 4: Create Default Device Profiles
     Step 5a: Create Device Profiles
     Step 5b: Subscribe Device Profile to Phone Service
     Step 6: Associate Users with Device Profiles
     Step 7a: Configure Phones for Cisco Extension Mobility
     Step 7b: Subscribe Phones to Phone Service
     Call Coverage Overview
     Shared Lines
     Barge and cBarge Service Parameters
     Barge and cBarge Softkeys
     Barge and cBarge Configuration
     Group Pickup Configuration
     Configure the Softkey Template for Call Pickup Groups
     Assign a Directory Number for Call Pickup Group
     Call Park and Directed Call Park Configuration
     Add Call Park BLF Feature
     Hunt Configuration Steps
     Step 1: Add Line Group Groups
     Step 2: Configure Hunt Lists
     Step 3a: Set Hunt Pilot
     Step 3b: Set Hunt Forwarding
     Step 4: Service Parameters and Login and Logout Feature
     Intercom Configuration Steps
     Step 1: Create Intercom Partitions
     Step 2: Intercom Calling Search Space
     Step 3: Create Intercom Directory Number
     Configuring Speed Dial BLF
     Step 1: Modify Phone Button Template
     Step 2: Apply the Phone Button Template to Phones
     Step 3: Configure Presence-Enabled Speed-Dial Buttons
     Enable Presence-Enabled Call Lists
     Presence Policy Example: Subscribe CSS
     Assign Subscribe CSSs to Phones and SIP Trunks
     Presence Policy Example: Presence Groups
     Presence Group Configuration Steps
     Step 1: Configure Presence Groups
     Step 2: Set the Default Interpresence Group Policy
     Step 3a: Assign Presence Groups to Lines and Phones
     Step 3b: Assign a Presence Group to a SIP Trunk
     Cisco Extension Mobility
     Call Forward Settings
     Night Service
     Paging
     Shared Ephone-dn
     Pickup Groups
     Intercom
     Hunt Groups
     Summary
     Understanding Mobility Features
     Mobile Connect Characteristics
     Cisco Unified Mobility Architecture
     Access List
     Time-of-Day Access
     Mobile Connect Call Flow: Incoming Calls to Office Phone
     Mobile Connect Call Flow: Internal Calls Placed from a Remote Phone
     Mobile Voice Access Characteristics
     MVA Call Flow
     Cisco Unified Mobility Interaction
     Single Number Reach
     Mobility
     Summary
     Enabling Mobility Features
     Implementing Cisco Unified Mobility
     Step 1: Configure Softkey Template
     Step 2: Configure End User
     Step 3: Configure IP Phone
     Step 4: Configure Remote Destination Profile
     Step 5a: Add Remote Destinations to Remote Destination Profile
     Step 5b: Configure Ring Schedules
     Step 5c: Configure Access Lists
     Step 5d: Apply Access Lists
     Step 6: Configure Service Parameters
     MVA Configuration Steps
     Step 1: Activate Service
     Step 2: Configure Service Parameters
     Step 3: Enable MVA for End Users
     Step 4: Configure MVA Media Resource
     Step 5: Cisco IOS Gateway Configuration
     Modify Softkey Template for Mobility
     Configuring Single Number Reach
     Lab 1 - Task 1: Enable Cisco Extension Mobility
     Lab 1 - Task 2: Enable End Users for Cisco Extension Mobility
     Lab 1 - Task 3: Configure Barge
     Lab 1 - Task 4: Set Up Group Pickup for the HQ Phones
     Summary
     Module 5 Review

    Module 6 - Enablement of Cisco Unity Connection and Cisco Unified Presence
    Understanding Cisco Unity Connection
     Cisco Unity Connection Overview
     Single-Site and Multisite Deployment Model
     Cisco Unity Connection Integration
     Cisco Unity Connection SCCP Integration
     Cisco Unity Connection SIP Integration
     Cisco Unity Connection System Settings
     Cisco Unity Connection Call Handler
     Call Handler Example
     Cisco Unity Connection Call Routing
     Cisco Unity Connection Distribution Lists
     Cisco Unity Connection Authentication Rules
     Cisco Unity Connection Dial Plan
     Summary
     Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
     User Templates Model
     General Settings vs. User Settings
     User Template Basics
     Default Class of Service
     Password Settings and Roles
     Transfer Rules and Greetings
     Call Actions
     Message Actions and Caller Input
     TUI Experience
     End User Creation
     Extensions and Call Forward Options
     Voice Messaging with SRST and AAR
     Voice Mailbox
     Private Distribution Lists
     Notifications Devices
     User Creation Options
     Mailbox Stores and Membership
     Message Aging Policy and Mailbox Quotas
     Summary
     Understanding End User and Voice Mailbox Implementation Options
     Steps for User Template Configuration
     User Template Basics
     Password Settings
     Administrator Roles
     Message Settings
     Phone Menu
     Playback Message Settings
     Message Notification
     Steps for User Configuration
     User and User Template Verification
     Alternate Extensions and Names
     Private Distribution List
     Import Users from Cisco Unified Communications Manager
     Import Users
     Import Users from LDAP
     LDAP Directory
     Bulk Users
     Mailbox Store
     Mailbox Stores Membership
     Message Aging Policy
     Mailbox Quotas
     Lab 1 - Task 1: Add End Users and Voice Mailboxes
     Lab 1 - Task 2: Import End Users from Cisco Unified Communications Manager
     Summary
     Understanding Cisco Unified Presence
     Cisco Unified Presence Overview
     Cisco Unified Personal Communicator Product Overview
     Cisco Unified Personal Communicator Operation Modes
     Enterprise Instant Messaging
     Audio Calls
     Video Calls
     Integration Support
     Cisco Unified Personal Communicator Requirements
     Cisco Unified Client Services Framework
     CCMCIP Service
     Cisco Unified IP Phone Messenger User Interface
     Cisco Unified IP Phone Messenger Characteristics
     Cisco Unified Communications Solution Information Flow
     Cisco Unified Presence Integration with MS Active Directory and Exchange
     Cisco Unified Presence Integration with Cisco Unity Connection
     Cisco Unified Presence Integration with Conferencing Servers
     Cisco Unified Presence Integration with LDAP
     Cisco Unified Presence Calendar Integration
     Cisco Unified Personal Communicator Information Flow in Deskphone Mode
     Cisco Unified Personal Communicator Information Flow in Softphone Mode
     Compliance and Persistent Chat
     Quality of Service
     Cisco Unified Personal Communicator Port Usage
     Summary
     Enabling Cisco Unified Presence
     Cisco Unified Personal Communicator Configuration Checklist
     Step 1: License Capabilities Assignment
     Step 2: End User Configuration
     Step 3: Directory Number Configuration
     Step 4: Create a Cisco Unified CSF Device
     Step 5: Associate a Cisco Unified CSF Device to an End User
     Mailstore Configuration
     Voice-Mail Server Configuration
     Voice-Mail Profile Configuration
     CTI Gateway and Profile Configuration
     LDAP Host Configuration
     LDAP Profile Configuration
     Audio Profile Settings
     CCMCIP Profile Settings
     Modify End User Settings in Cisco Unified Presence
     Cisco Unified Personal Communicator Options
     Troubleshoot Common Cisco Unified Personal Communicator Issues
     Example 1: Cisco Unified IP Phone Cannot Be Selected
     Example 2: In Softphone Mode, Telephony Is Not Possible
     Example 3: Users Are Not Shown as on the Phone during an Active Call
     Example 4: End User Cannot Log In to Cisco Unified Personal Communicator
     Example 5: Search for Contacts Returns No Results
     Example 6: End User Cannot Control the Cisco Unified IP Phone 9971
     Server Health
     Problem Report
     Cisco Unified Presence Troubleshooter
     Cisco IP Phone Messenger Setup
     Step 1: Configure Application User
     Step 2: Create the Phone Service
     Step 3: Subscribe the Phone Service
     Cisco IP Phone Messenger Setup on Cisco Unified Presence
     Step 1: Enable Cisco IP Phone Messenger
     Step 2: Cisco IP Phone Messenger Response Messages
     Verify the Cisco IP Phone Messenger Status
     Summary
     Module 6 Review

    Module 7 - Cisco Unified Communications Solution Maintenance
    Providing End-User Support
     Problem-Solving Model
     Sample Network Problem: Define the Problem
     Gather Facts
     Sample Network Problem: Gather Facts
     Consider Possibilities
     Sample Network Problem: Considering Possibilities
     Create Action Plan
     Sample Network Problem: Action Plan
     Implement Action Plan
     Observe Results
     Restart the Problem-Solving Process
     Document Results
     Troubleshooting IP Phone Registration
     Divide-and-Conquer Methodology
     Troubleshooting: No IP Address
     Troubleshooting: TFTP Download Fails
     Troubleshooting: Not Registered
     Powering IP Phones
     PoE with Cisco Catalyst Switches
     VLAN Overview
     Voice VLANs
     Single VLAN Access Port
     Multi-VLAN Access Port
     Trunk Ports
     Configuring Voice VLANs with Access Ports
     Configuring Trunk Ports
     Verifying Voice VLAN Configuration
     QoS Traffic Requirements and Recommendations: Voice
     Provisioning for Voice: VoIP Bandwidth Reference Tables
     QoS Traffic Requirements and Recommendations: Videoconferencing
     Call Statistics on IP Phones
     Summary
     Understanding Cisco Unified Communications Manager Reports
     Cisco Unified Reporting
     Generating Reports
     Cisco Unified Reporting Status Messages and Icons
     Sample Report
     Report Usage
     Example 1: Troubleshooting
     Example 2: Maintenance
     Example 3: System Analysis
     Lab 2 - Task 1: Obtain Cisco Unified Communications Manager Values
     Summary
     Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
     Understanding Cisco Unified Communications Manager CAR
     Activating Cisco Unified Communications Manager CAR Services
     CDR Service Parameters
     Cisco Unified Communications Manager CAR Tool User Types
     CDR and CMR Architecture
     Cisco Unified Communications Manager CAR Tool Overview for End Users
     Cisco Unified Communications Manager CAR Tool Overview for Managers
     Cisco Unified Communications Manager CAR Tool Overview for Administrators
     Cisco Unified Communications Manager CAR System Parameters
     Cisco Unified Communications Manager CAR Scheduler
     Database
     Automatic Report Generation
     Common Automatic Report Generation Interval
     Export CDR and CMR Records
     Using the CDR Search
     User Reports
     Generating Bill Reports
     Viewing Bill Reports
     Generating Top N Reports
     System Reports
     Generating QoS Detail Reports
     Viewing QoS Detail Reports
     Device Reports
     Generating Gateway Utilization Reports
     Viewing Gateway Utilization Reports
     Summary
     Monitoring the System with Cisco Unified Real-Time Monitoring Tool
     Cisco Unified RTMT Overview
     Service Parameters
     Cisco Unified RTMT System Requirements
     Enable a User for Cisco Unified RTMT Login
     Cisco Unified RTMT Menu
     System Summary
     Performance
     Alert Notification Configuration
     Alert Central
     Using Remote Browse
     SysLog Viewer
     CallManager Summary
     Gateway Monitoring
     Using Profiles
     Using Device Search
     Database Summary
     Summary
     Monitoring Voice Mail in Cisco Unity Connection
     Report Generation
     User Report Example
     User Report Example Output
     Serviceability Reports
     Report Configuration Parameters
     Alert Report
     Cisco Unified RTMT
     Server Report
     Phone Interface Failed Logon Report
     User Lockout Report
     Unlock the User
     Port Activity Report
     Weekly Maintenance Tasks
     Billing Reports
     Summary
     Understanding the Disaster Recovery System
     Disaster Recovery System Overview
     Disaster Recovery System Architecture
     Disaster Recovery System Menu
     Disaster Recovery System Components
     Managing Backup Devices
     Scheduler
     Manual Backup
     Backup Status
     Restore Wizard: Backup Device and File
     Restore Wizard: Type of Restore
     Restore Wizard: Restore Status
     History
     Summary
     Module 7 Review
     Course Closure





     

"I just bought your CCNA training and they are great. They explain everything clearly and helped me to understand some concepts that weren't clear from reading some of the books out there. Great job!"


     

 

This CCNA Voice Certification Self Study Kit comprehensively prepares you for the new CCNA Voice (640-461) exam objectives.
This CCNA Voice Training Bundle consists of:


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Our Cisco VOIP training program strictly follows the Cisco's Official training curriculums.


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YOU MUST HAVE COMPLETED CISCO CCNA FIRST BEFORE TAKING THIS COURSE

 

We also have CCNA: Security.
The CCNA Security course provides a next step after CCNA for individuals who want to enhance their CCNA-level skill set.

 





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