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Our Cisco CCNA training program strictly follows the Cisco's Official training curriculums.
What is the Cisco CCNA Voice Certification? The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level
knowledge and skills required to administer a voice network. The Cisco® CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies
such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.
The Introducing Cisco Voice and Unified Communications Administration (ICOMM v8.0) 640-461 exam is associated with the CCNA Voice certification. This exam tests a candidate's
knowledge of the architecture, components, functionalities, and features of Cisco Unified Communications solutions. It also tests the knowledge needed to perform tasks such as
system monitoring, moves, additions and changes on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified
Presence. Candidates can prepare for this exam by taking the Introducing Cisco Voice and Unified Communications Administration (ICOMM v8.0) 640-461 training course as shown on this page.
SALARY INCREASE A study conducted by Fairfield Research and Certification Magazine shows that getting certified can lead to a 12% increase in salary or close to a $6,000 raise!
"On the entry-level end of the pay scale, CCNAs reported an average income of $70,000 in 2000."
Also, multiple certifications directly correlate to pay increases.
WHY CHOOSE THIS CCNA VOICE TRAINING BUNDLE
"... offers trainer-led instruction without the classroom price. The company's approach
offers a nice compromise between self-paced study and formal training. An instructor leads each tutorial, so there's a clear structure to the training. But you can still go back
and review the tutorials as often as necessary."
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Prequisites Generally the student should have a basic understanding of networking concepts or have taken Network+ Certification Training.
This Cisco Training Package for CCNA Voice Covers the Complete NEW CCNA 640-461 Course:
CCNA Training Course
Course Introduction Course Introduction
Module 01 - Overview of Cisco Unified Communications Solutions Cisco Unified Communications Manager Express Overview Cisco Unified Communications Manager Express Supported Platforms
Cisco Unified Communications Manager Express Data Streams Cisco Unified Communications Manager Express Key Features Cisco Unity Express Overview
Cisco Unity Express Modules Cisco Unity Express Data Streams Cisco Unified Communications Manager Overview Cisco Unified Communications Manager Hardware Requirements
Overview of Cisco Unified Computing System Solution Cisco Unified Communications Manager High Availability Database Replication and User-Facing Features
Intracluster Communication Cisco Unified Communications Manager Data Streams Cisco Unified Communications Manager Key Features Cisco Unity Connection Overview
Cisco Voice Messaging Systems Overview Cisco Unity Connection Architecture Cisco Unity Connection High Availability Cisco Unified Presence Overview
Cisco Unified Personal Communicator Overview Cisco Unified Presence Deployment Summary Understanding the Characteristics of Cisco Unified Communications Solutions
Traditional Voice Networks Analog Circuits Digital Circuits Converged Voice Networks VoIP Provider Connect VoIP Protocols
Digital Signaling Processors Voice Codecs RTP and RTCP Packet Requirements Advantages and Drawbacks of Packet-Oriented Networks QoS Recommendations
Link Fragmentation and Interleaving Compression Methods Quality of Service Models Quality of Service Mechanisms
Applying Quality of Service to Input and Output Interfaces Queuing Algorithms Summary Module 1 Review
Module 02 - Overview of Administrator and End-User Interfaces Understanding Administrator Interfaces Cisco Unified Communications Manager Web Interface
Cisco Unified Communications Manager Serviceability Cisco Unified Communications Manager Services Cisco Unified Communications Manager Operating System
Disaster Recovery System Cisco Unified Reporting Access the CLI User Management: Roles Custom Roles User Management: Group
Design Example with Default Roles Design Example with Custom Roles Access the Web Interface Cisco Unity Connection Serviceability Access the Web Interface 2
Cisco Unified Presence Serviceability Access the Web Interface 3 Access the CLI 2 Cisco Configuration Professional Access the Web Interface 4
Access the Command Line Interface Configuring Cisco Unity Express with Cisco Configuration Professional Comparing the Interfaces
Lab 1 - Task 1: Exploring Administrator Interfaces Lab 1 - Task 2: Create a Personalized App. User and Verify Role Privileges for App. User Web Pages
Lab 1 - Task 3: Check System Information Lab 1 - Task 4: Add a New Cisco Unified IP Phone Lab 1 - Task 5: Modify Service Parameters
Lab 1 - Task 7: Enable Services on Cisco Unified Presence Lab 1 - Task 8: Create the Presence Gateway for CUCM in Cisco Unified Presence
Lab 1 - Task 9: Enable Synchronization of End Users for Cisco Unified Presence Lab 1 - Task 10: Start a Service on Cisco Unity Connection
Lab 1 - Task 11: Verify SCCP Integration on Cisco Unity Connection Summary Understanding End-User Interfaces Configure End Users to Access User Website
Customize User Website Permissions Customize CCMUser Enterprise Parameters End-User LDAP Authentication Device Settings User Settings
Directory and Fast Dial Cisco Unified Communications Manager Express End-User Interfaces End-User Web Interface Enable Web Access for End Users
Cisco Unity Express End-User Interfaces Telephone User Interface Cisco VoiceView Express Authentication and Synchronization Administrator Enabled User Login
Cisco Unity Connection Assistant Cisco Unity Connection Inbox Personal Call Transfer Rules Telephone User Interface 2 Cisco Visual Voicemail
Cisco Unified Presence End-User Interfaces End-User Authentication Preferences Contacts and Privacy Policies IPPM Broadcast and Response Messages
Lab 2 - Task 1: Create an End User in Cisco Unified Communications Manager Lab 2 - Task 2: Set Enterprise Parameters and Configure End User Settings
Lab 2 - Task 3: Configure WebDialer for End Users Lab 2 - Task 4: Configure Voice-Mail Users in Cisco Unity Connection
Lab 2 - Task 5: Create End Users in Cisco Unified Communications Manager Express Summary Module 2 Review
Module 03 - Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Understanding Call Flows and Call Legs SCCP Call Flow with DNS
SCCP Call Flow without DNS Centralized Remote Branch Call Flow Centralized Architecture PSTN Backup Call Flow Centralized Architecture PSTN Backup Considerations
Distributed Architecture Call Flow Distributed Architecture Considerations Distributed Architecture PSTN Backup Call Flow PSTN Backup Path Selection
AAR Call Flow AAR Characteristics Cisco Unified Communications Manager Express Call Flow Cisco Unified Communications Manager Express Call Legs
POTS Dial Peers VoIP Dial Peers Matching Inbound Dial Peers Default Incoming VoIP Dial Peer Matching Outbound Dial Peers
Influencing Outgoing Call Behavior Summary Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Class of Service
Call Privileges Requirement Example CoS Planning CoS Configuration Elements Partitions Calling Search Spaces
Partition "None" and CSS "None" CSS Partition Order Relevance Example of Basic Partitions CSSs Example with IP Phone Line and Device CSSs
CoS Sample Scenario Call Routing Types Call Routing Table Entries Sources of Call Routing Requests Cisco Unified Communications Manager Call Routing Logic
Addressing Method User Input on SCCP Phones Digit-by-Digit Analysis Cisco Unified Communications Manager Path Selection Configuration Elements
Local Route Group Configuration Hunt Group Overview Hunt Pilots Hunt Lists Line Groups Line Group Distribution Algorithms
Call Admission Control Location Characteristics Regions Defining Regions CAC Types
Lab 1 - Task 1: Discover the Cisco Unified Communications Manager CoS Implementation Lab 1 - Task 2: Discover the Cisco Unified Communications Manager Call Routing Implementation
Lab 1 - Task 3: Discover the Inbound Cisco Unified Communications Manager COR Implementation Summary
Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Express Class of Restriction COR Behavior Default COR Behavior
COR Solution Example Feature Comparison Call Routing Overview Call Routing Backup Trunk Groups Ephone Hunt Group Overview
Ephone Hunt Group Default Behavior Basic Automatic Call Distribution Typical Call Using B-ACD
Lab 2 - Task 1: Discover the Cisco Unified Communications Manager Express COR Implementation Summary Module 3 Review Module 4 - Endpoint and End User Administration
Understanding Endpoint Characteristics and Configuration Requirements Network Components Network Time Protocol Special Functions Used by Cisco IP Phones
IP Phone Registration Cisco SCCP IP Phone Startup Process VLAN Discovery Process IP Phone DHCP Configuration DHCP Server Feature Support Overview
TFTP Device Configuration XML File IP Phone Registration 2 Cisco SIP Phone Startup Process Cisco Unified Communications Manager Network Configuration
Service Activation DHCP Server DHCP on Cisco Unified Communications Manager Express IP Phone Configuration Requirements
Cisco Unified Communications Manager Group Device Defaults and Profiles Device Pools Templates IP Phone Configuration Adding IP Phones
Software Configuration Elements Summary Understanding Endpoint Implementation Options Endpoint Basic Configuration Elements Phone NTP Reference
Date/Time Group Configuration Cisco Unified Communications Manager Group Regions Configuration Locations Configuration Device Pools Configuration
Device Settings Configuration Device Defaults Configuration Phone Button Template Configuration Softkey Template Configuration
Common Phone Profile Configuration Configuration Methods and Tools Autoregistration Configuring Autoregistration
Assigning the Default Autoregistration Protocol Cisco Unified Communications Manager Group Configuration Cisco Unified Communications Manager Configuration
Manual Cisco IP Phone Configuration Add the IP Phone Configure SCCP IP Phone Settings Directory Number Configuration Apply the Configuration
Cisco Unified Communications Manager BAT Cisco Unified Communications Manager BAT Components BAT.xlt File Bulk Provisioning Service
Cisco Unified Communications Manager BAT Templates Adding Phones Export Utility Getting Started with Cisco Configuration Professional
Cisco Configuration Professional Community Adding Devices to Communities Device Discovery Initial Configuration Configure Menu Telephony Settings
Phone Firmware Adding Extensions Adding IP Phones Adding Users Associate Users with Phones and Extensions View Menu
Configuration Tool Comparison Lab 1 - Task 1: Verify Endpoint Basic Configuration Elements in CUCM
Lab 1 - Task 2: Add a New Phone in Cisco Unified Communications Manager Using Autoregistration Lab 1 - Task 3: Add a New Phone in CUCM Using the CUCM BAT Summary
Understanding End-User Characteristics and Configuration Requirements User Accounts Credential Policy Passwords PIN
Features Interacting with User Accounts Types of User Accounts Data Associated with User Accounts User Locale Device Association User Access Levels
User Locale 2 Summary Understanding End-User Implementation Options Cisco Unified Communications Manager User Management Options End Users
Manual End User Configuration Page LDAP Cisco Unified Communications Manager LDAP Support LDAP Integration: Synchronization LDAP Synchronization
LDAP Integration: Authentication LDAP Authentication End-User Data Storage Locations LDAP Integration Considerations LDAP Attributes Mapping
LDAP Synchronization: Data Attributes Imported Synchronization Agreements User Search Bases Synchronization Mechanism LDAP Custom Filter
LDAP Synchronization Configuration Procedure Activate Cisco DirSync Service LDAP System Configuration Configuring LDAP Directory
LDAP Synchronization Verification LDAP Synchronization User Attributes LDAP Authentication Configuration LDAP Authentication Verification LDAP Custom Filter 2
LDAP Custom Filter Verification Cisco Configuration Professional User Directory Lab 2 - Task 1: Configure End Users in CUCM by Configuring New Users in MS AD for
End User Synchronization Lab 2 - Task 2: Change User Settings in Cisco Unified Communications Manager Summary Module 4 Review
Module 5 - Enablement of End User Telephony and Mobility Features Understanding Telephony Features Cisco Extension Mobility Cisco Extension Mobility Login Process
Cisco Extension Mobility Default Device Profile Call Forward Options Shared Lines Shared Lines with Barge and Privacy Call Pickup
Directed and Group Call Pickup Other Group Pickup Call Hunting Components Call Hunting with Personal Preferences Call Park Intercom
Intercom with Connected Line State Intercom Architecture Cisco Unified Communications Manager Presence Characteristics Presence Status on IP Phones
BLF Call Pickup Limiting Presence Visibility Subscribe CSS Presence Groups Cisco Extension Mobility 2 Call Forward Night Service
Paging Shared Ephone-dn Call Pickup Groups Intercom 2 Summary Enabling Telephony Features Cisco Extension Mobility Configuration Checklist
Step 1: Activate the Cisco Extension Mobility Service Step 2: Set Cisco Extension Mobility Service Parameters Step 3: Add the Cisco Extension Mobility Phone Service
Step 4: Create Default Device Profiles Step 5a: Create Device Profiles Step 5b: Subscribe Device Profile to Phone Service Step 6: Associate Users with Device Profiles
Step 7a: Configure Phones for Cisco Extension Mobility Step 7b: Subscribe Phones to Phone Service Call Coverage Overview Shared Lines
Barge and cBarge Service Parameters Barge and cBarge Softkeys Barge and cBarge Configuration Group Pickup Configuration
Configure the Softkey Template for Call Pickup Groups Assign a Directory Number for Call Pickup Group Call Park and Directed Call Park Configuration
Add Call Park BLF Feature Hunt Configuration Steps Step 1: Add Line Group Groups Step 2: Configure Hunt Lists Step 3a: Set Hunt Pilot
Step 3b: Set Hunt Forwarding Step 4: Service Parameters and Login and Logout Feature Intercom Configuration Steps Step 1: Create Intercom Partitions
Step 2: Intercom Calling Search Space Step 3: Create Intercom Directory Number Configuring Speed Dial BLF Step 1: Modify Phone Button Template
Step 2: Apply the Phone Button Template to Phones Step 3: Configure Presence-Enabled Speed-Dial Buttons Enable Presence-Enabled Call Lists
Presence Policy Example: Subscribe CSS Assign Subscribe CSSs to Phones and SIP Trunks Presence Policy Example: Presence Groups Presence Group Configuration Steps
Step 1: Configure Presence Groups Step 2: Set the Default Interpresence Group Policy Step 3a: Assign Presence Groups to Lines and Phones
Step 3b: Assign a Presence Group to a SIP Trunk Cisco Extension Mobility Call Forward Settings Night Service Paging Shared Ephone-dn
Pickup Groups Intercom Hunt Groups Summary Understanding Mobility Features Mobile Connect Characteristics
Cisco Unified Mobility Architecture Access List Time-of-Day Access Mobile Connect Call Flow: Incoming Calls to Office Phone
Mobile Connect Call Flow: Internal Calls Placed from a Remote Phone Mobile Voice Access Characteristics MVA Call Flow Cisco Unified Mobility Interaction
Single Number Reach Mobility Summary Enabling Mobility Features Implementing Cisco Unified Mobility Step 1: Configure Softkey Template
Step 2: Configure End User Step 3: Configure IP Phone Step 4: Configure Remote Destination Profile Step 5a: Add Remote Destinations to Remote Destination Profile
Step 5b: Configure Ring Schedules Step 5c: Configure Access Lists Step 5d: Apply Access Lists Step 6: Configure Service Parameters MVA Configuration Steps
Step 1: Activate Service Step 2: Configure Service Parameters Step 3: Enable MVA for End Users Step 4: Configure MVA Media Resource
Step 5: Cisco IOS Gateway Configuration Modify Softkey Template for Mobility Configuring Single Number Reach Lab 1 - Task 1: Enable Cisco Extension Mobility
Lab 1 - Task 2: Enable End Users for Cisco Extension Mobility Lab 1 - Task 3: Configure Barge Lab 1 - Task 4: Set Up Group Pickup for the HQ Phones Summary
Module 5 Review Module 6 - Enablement of Cisco Unity Connection and Cisco Unified Presence Understanding Cisco Unity Connection Cisco Unity Connection Overview
Single-Site and Multisite Deployment Model Cisco Unity Connection Integration Cisco Unity Connection SCCP Integration Cisco Unity Connection SIP Integration
Cisco Unity Connection System Settings Cisco Unity Connection Call Handler Call Handler Example Cisco Unity Connection Call Routing
Cisco Unity Connection Distribution Lists Cisco Unity Connection Authentication Rules Cisco Unity Connection Dial Plan Summary
Understanding End User and Voice Mailbox Characteristics and Configuration Requirements User Templates Model General Settings vs. User Settings User Template Basics
Default Class of Service Password Settings and Roles Transfer Rules and Greetings Call Actions Message Actions and Caller Input TUI Experience
End User Creation Extensions and Call Forward Options Voice Messaging with SRST and AAR Voice Mailbox Private Distribution Lists
Notifications Devices User Creation Options Mailbox Stores and Membership Message Aging Policy and Mailbox Quotas Summary
Understanding End User and Voice Mailbox Implementation Options Steps for User Template Configuration User Template Basics Password Settings
Administrator Roles Message Settings Phone Menu Playback Message Settings Message Notification Steps for User Configuration
User and User Template Verification Alternate Extensions and Names Private Distribution List Import Users from Cisco Unified Communications Manager
Import Users Import Users from LDAP LDAP Directory Bulk Users Mailbox Store Mailbox Stores Membership Message Aging Policy
Mailbox Quotas Lab 1 - Task 1: Add End Users and Voice Mailboxes Lab 1 - Task 2: Import End Users from Cisco Unified Communications Manager Summary
Understanding Cisco Unified Presence Cisco Unified Presence Overview Cisco Unified Personal Communicator Product Overview
Cisco Unified Personal Communicator Operation Modes Enterprise Instant Messaging Audio Calls Video Calls Integration Support
Cisco Unified Personal Communicator Requirements Cisco Unified Client Services Framework CCMCIP Service Cisco Unified IP Phone Messenger User Interface
Cisco Unified IP Phone Messenger Characteristics Cisco Unified Communications Solution Information Flow Cisco Unified Presence Integration with MS Active Directory and Exchange
Cisco Unified Presence Integration with Cisco Unity Connection Cisco Unified Presence Integration with Conferencing Servers Cisco Unified Presence Integration with LDAP
Cisco Unified Presence Calendar Integration Cisco Unified Personal Communicator Information Flow in Deskphone Mode
Cisco Unified Personal Communicator Information Flow in Softphone Mode Compliance and Persistent Chat Quality of Service Cisco Unified Personal Communicator Port Usage
Summary Enabling Cisco Unified Presence Cisco Unified Personal Communicator Configuration Checklist Step 1: License Capabilities Assignment
Step 2: End User Configuration Step 3: Directory Number Configuration Step 4: Create a Cisco Unified CSF Device
Step 5: Associate a Cisco Unified CSF Device to an End User Mailstore Configuration Voice-Mail Server Configuration Voice-Mail Profile Configuration
CTI Gateway and Profile Configuration LDAP Host Configuration LDAP Profile Configuration Audio Profile Settings CCMCIP Profile Settings
Modify End User Settings in Cisco Unified Presence Cisco Unified Personal Communicator Options Troubleshoot Common Cisco Unified Personal Communicator Issues
Example 1: Cisco Unified IP Phone Cannot Be Selected Example 2: In Softphone Mode, Telephony Is Not Possible
Example 3: Users Are Not Shown as on the Phone during an Active Call Example 4: End User Cannot Log In to Cisco Unified Personal Communicator
Example 5: Search for Contacts Returns No Results Example 6: End User Cannot Control the Cisco Unified IP Phone 9971 Server Health Problem Report
Cisco Unified Presence Troubleshooter Cisco IP Phone Messenger Setup Step 1: Configure Application User Step 2: Create the Phone Service
Step 3: Subscribe the Phone Service Cisco IP Phone Messenger Setup on Cisco Unified Presence Step 1: Enable Cisco IP Phone Messenger
Step 2: Cisco IP Phone Messenger Response Messages Verify the Cisco IP Phone Messenger Status Summary Module 6 Review
Module 7 - Cisco Unified Communications Solution Maintenance Providing End-User Support Problem-Solving Model Sample Network Problem: Define the Problem Gather Facts
Sample Network Problem: Gather Facts Consider Possibilities Sample Network Problem: Considering Possibilities Create Action Plan
Sample Network Problem: Action Plan Implement Action Plan Observe Results Restart the Problem-Solving Process Document Results
Troubleshooting IP Phone Registration Divide-and-Conquer Methodology Troubleshooting: No IP Address Troubleshooting: TFTP Download Fails
Troubleshooting: Not Registered Powering IP Phones PoE with Cisco Catalyst Switches VLAN Overview Voice VLANs Single VLAN Access Port
Multi-VLAN Access Port Trunk Ports Configuring Voice VLANs with Access Ports Configuring Trunk Ports Verifying Voice VLAN Configuration
QoS Traffic Requirements and Recommendations: Voice Provisioning for Voice: VoIP Bandwidth Reference Tables QoS Traffic Requirements and Recommendations: Videoconferencing
Call Statistics on IP Phones Summary Understanding Cisco Unified Communications Manager Reports Cisco Unified Reporting Generating Reports
Cisco Unified Reporting Status Messages and Icons Sample Report Report Usage Example 1: Troubleshooting Example 2: Maintenance
Example 3: System Analysis Lab 2 - Task 1: Obtain Cisco Unified Communications Manager Values Summary
Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports Understanding Cisco Unified Communications Manager CAR
Activating Cisco Unified Communications Manager CAR Services CDR Service Parameters Cisco Unified Communications Manager CAR Tool User Types CDR and CMR Architecture
Cisco Unified Communications Manager CAR Tool Overview for End Users Cisco Unified Communications Manager CAR Tool Overview for Managers
Cisco Unified Communications Manager CAR Tool Overview for Administrators Cisco Unified Communications Manager CAR System Parameters
Cisco Unified Communications Manager CAR Scheduler Database Automatic Report Generation Common Automatic Report Generation Interval Export CDR and CMR Records
Using the CDR Search User Reports Generating Bill Reports Viewing Bill Reports Generating Top N Reports System Reports
Generating QoS Detail Reports Viewing QoS Detail Reports Device Reports Generating Gateway Utilization Reports Viewing Gateway Utilization Reports
Summary Monitoring the System with Cisco Unified Real-Time Monitoring Tool Cisco Unified RTMT Overview Service Parameters
Cisco Unified RTMT System Requirements Enable a User for Cisco Unified RTMT Login Cisco Unified RTMT Menu System Summary Performance
Alert Notification Configuration Alert Central Using Remote Browse SysLog Viewer CallManager Summary Gateway Monitoring Using Profiles
Using Device Search Database Summary Summary Monitoring Voice Mail in Cisco Unity Connection Report Generation User Report Example
User Report Example Output Serviceability Reports Report Configuration Parameters Alert Report Cisco Unified RTMT Server Report
Phone Interface Failed Logon Report User Lockout Report Unlock the User Port Activity Report Weekly Maintenance Tasks Billing Reports
Summary Understanding the Disaster Recovery System Disaster Recovery System Overview Disaster Recovery System Architecture Disaster Recovery System Menu
Disaster Recovery System Components Managing Backup Devices Scheduler Manual Backup Backup Status Restore Wizard: Backup Device and File
Restore Wizard: Type of Restore Restore Wizard: Restore Status History Summary Module 7 Review
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This CCNA Voice Certification Self Study Kit comprehensively prepares you for the new CCNA Voice (640-461) exam objectives.
This CCNA Voice Training Bundle consists of:
Instructor Led Training on 3 DVD-ROMs Digital Audio/Video Presentations with topic quizzing
Access to Support MeasureUP Test Prep Simulators/Practice Exams Hands-on Exercises to try
Our Cisco CCNA training program strictly follows the Cisco's Official training curriculums.
CCNA Exam 640-461 TRAINING ON DVD-ROM SPECIAL BUNDLE PRICE IS ONLY $595.00 reg. $695 ONLINE ORDERS ONLY Conforms to the LATEST CCNA Voice exam changes. HUGE sale now! Sale Ends 2/10/2012 ORDER ONLINE NOW!
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