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ITIL Training and ITIL Certification Course Class

ITIL Foundations V3

This instructor-led ITIL Training and ITIL Certification course for ITIL Foundations v.3 on DVD-ROM will provide students with a set of best practices standards for Information Technology (IT) service management. ITIL certification provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.

Featuring expert instruction from ITSM Service Manager, Patrick Von Schlag, the courses introduce the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. These courses contain Video instruction and review quiz modules. 

The ITIL v.3 Foundation Certification Course introduces the new student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library and helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs


The IT Infrastructure Library (ITIL) is so named as it originated as a collection of books each covering a specific 'practice' within IT management. These books were later consolidated into a number of 'sets' that group related sets of process guidelines for different aspects of the management of Information Technology systems, applications and services. Taken as a whole, ITIL provides a comprehensive set of guidance that provides management processes linking the technical implementation and operations guidelines recommended by specific equipment or software manufacturers and the strategic management, operations management and financial management of a modern business.

ITIL training certification course class


ITIL V3 Foundation

Course Overview
This hands-on ITIL Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB and EXIN, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

Prerequisites
None

ITIL Training Course
Course Outline

Course Introduction
Course Introduction 6m
Chapter 01 - Introduction to ITSM
Introduction to ITSM 35m
IT's Total Cost of Ownership (TCO)
ITSM's Value to the Business
IT Service Management (ITSM)
Critical Success Factors (CSF)
Need to Know ITSM Concepts
IT Service Provider Model
IT Service Provider Domain Map
IT Governance
IT Service Lifecycle Management
IT Resource Management
IT Quality Management
IT Security Management
IT Service Provider Capability Model
The Service Provider Model Deployed
Good Practice
Service
Function-Process-Role
Chapter 01 - Review

Chapter 02 - Introduction to ITIL Version 3
Introduction to ITIL Version 3 16m
ITIL History
ITIL Description
ITIL v3 Service Lifecycle
ITIL v3 Service Lifecycle Management Processes
Managing Services with ITIL
Chapter 02 - Review

Chapter 03 - Service Strategy
Service Strategy 20m
The Service Lifecycle
Service Strategy Objective
Service Strategy Processes
Service Stategy - Principles
Value Creation
Utitlity & Warranty
Service Assets
Service Provider Types
Service Portfolio
Service Portfolio Management
Chapter 03 - Review

Chapter 04 - Service Design
Service Design 21m
The Service Lifecycle
ITSM Service Design Objective
Service Design Processes
Service Design Principles
Service Portfolio Design
Technology Design
Process Design
Measurement Design
Service Provider Models
Chapter 04 - Review

Chapter 05 - Service Transition
Service Transition 13m
The Service Lifecycle
Service Transition Objective
Service Transition Processes
Service Transition Goals
Service Transition Value to the Business
Chapter 05 - Review

Chapter 06 - Service Operation
Service Operation 28m
The Service Lifecycle
Service Operation Objective
Service Operation Processes
Service Operation Technology Domains
Service Operation Management Domains
Service Operation Goals
Service Operation Principles
Service Operation Value to the Business
Chapter 06 - Review

Chapter 07 - Continual Service Improvement
Continual Service Improvement 27m
The Service Lifecycle
CSI Objective
CSI Model
CSI Goal
The Principles of CSI
CSI Benchmarks
Ownership
Drivers
Service Level Management
Continual Improvement
Service Measuring & Reporting Frameworks
Chapter 07 - Review
Course Closure

 

ITIL Certification Training for ITIL Foundations Exam v3 Package Includes:
3 DVD-ROMs featuring live instructor-led classroom sessions with full audio, video and demonstration components with quizzing
$395 On Sale. Reg. $495
FREE SHIPPING ORDER TODAY! 

- itSM Solutions LLC is the Accredited Courseware and Training Provider for this ITIL course
Online only Intermediate ITIL certifications and training programs can be purchased direct  from itSM Solutions LLC @ www.itsmsolutions.com
- Hard copy student manuals can be purchased direct from itSM Solutions LLC
- Exam vouchers can be purchased direct from itSM Solutions LLC

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Related Training:
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